Frequently Asked Questions
Everything you need to know about your Alev Jewelry experience.
What materials are used in Alev Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metal and stones used.
How should I care for my jewelry to ensure it lasts?
To maintain shine, we recommend removing jewelry before swimming, showering, or applying lotions. Clean your pieces gently with a soft microfiber cloth and store them in the provided Alev pouch.
Do you offer international shipping?
Yes, Alev Jewelry ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
How do I find my correct ring size?
We provide a comprehensive Size Guide on our website. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Is my payment secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay.